Support

Email [email protected] and we’ll get back to you within two working days. Please don’t send photos of your labels or results. We don’t need them to help.

Getting a good scan

Use good light and hold the phone flat over the label, filling the frame with the text.
On round pill bottles, turn the bottle so the drug name and DIN face the camera.
For lab printouts, scan one page at a time.

Fixing what was read

On the review screen, each field shows the line it was read from. Tap any field to correct it. Fields that look uncertain are highlighted. Nothing is saved until you tap Confirm. You can also add a medication or lab result by hand from the Medications or Labs tab.

Family profiles

Go to Settings → Add a profile to keep a separate summary for a child, a parent or anyone you look after. Tap a name at the top of the Summary, Medications or Labs tab to switch. New scans are saved to the profile shown on the screen.

Showing your summary

On the Summary tab, tap Show doctor for a large-print version that keeps the screen on. To send it, export a PDF and choose where it goes.

Changing phones

Your records are encrypted with a key that stays on this phone, so they don’t move to a new phone with a backup. Export a PDF before you switch and add your records again on the new phone.

Deleting your data

Open Settings → Delete all data. This erases every record and the encryption key. Uninstalling the app does the same. We never receive your data, so there is nothing to delete on our side. See the privacy policy.

Medical questions

Précis copies what is printed on your labels and results. It can’t explain results or give medical advice. Please ask your doctor or pharmacist.